Credit union adds Glory Global cash recycler system

LISLE - Purdue Federal Credit Union has deployed Glory Global Solutions' Vertera 6G Teller Cash Recycler as part of the credit union's branch renovation program.

Following deployment of the TCRs, Purdue Federal has already reported improvements in member service and doubling of loan volumes in some locations.

In redesigning their branches, the Perdue University credit union's aim was to create an open retail concept that would replace traditional lines and utilize teller pods. A key element of this was the use of cash recyclers that would eliminate the need for cash drawers. In choosing the most appropriate solution Purdue Federal considered size, reliability and security. From a member service perspective it was also important that the machines could be serviced quickly and efficiently. After considering different options Purdue Federal chose to deploy Glory's proven teller cash recycler solution.

Since deploying the solution as part of its branch redesign, Purdue Federal has witnessed significant improvements in several areas. One obvious change has been the creation of an open, secure environment with a focus on meeting member needs.

The cash recyclers have enabled member consultants to spend more time with members as operational aspects of their job responsibilities have been reduced by around 30 percent. This has led Purdue Federal to focus the member consultant role more on member engagement.

"The machines help with staff time because our member consultants no longer need to do manual cash handling work and can focus more on member engagement," said Heather Nally, Vice President of Retail, Sales and Service at Purdue Federal Credit Union. "We nearly doubled the loan volume at some branches due to the time savings the Glory machines provided which allowed for increased member engagement."

The deployment of TCRs at Purdue Federal branches is ongoing, with three new Glory Vertera 6G recyclers deployed in December and more to come in 2017.