LAKE BLUFF -- Medium-size businesses wanting to improve customer service, increase productivity, strengthen their bottom line, or simply achieve the same results with less effort are turning to a Ph.D. in Industrial and Systems Engineering to help them achieve their goals.
Samuel Alper, president of Process Human Factors Consulting, LLC (ProcessHF), Lake Bluff, takes a methodical process approach to help companies analyze, understand, and identify the barriers and opportunities presented by their own procedures and to recommend strategies to help them move forward more effectively and efficiently. Because each analysis is specific to a particular business, ProcessHF's recommendations and strategies are customized for that business.
"We get to the core of how our clients run their business and create a plan for them to succeed,"
said Alper. "Some consultants work from the top down to find out what needs to be done to improve. Others come in with solutions based on what their software tells them. We work from the bottom up. We start on the front lines, individual by individual, and develop a solution that fits that specific company and its people."
A few examples of results achieved by ProcessHF:
•Discovered ways a law firm's file-handling and administrative practices were causing infighting and loss of productivity. ProcessHF suggested new methods of operation which saved time, reduced rework, and afforded employees time to add additional revenue-generating tasks.
•Analyzed the new business procurement practices of a sales training company and identified new opportunities, methods, and processes for them to reach potential customers, to laser-focus on targeted clients, and to increase the likelihood of engagement with the prospects.
•With one question, correctly diagnosed why a web development firm's employee consistently required more hours than quoted and uncovered an opportunity for increased revenue on each project.
"A lot of people tell me their business is running okay and they are satisfied with that," said Alper. "But often times they don't know how low morale or poor processes are impacting the
way their office staff and sales force is representing them. We recognize there are many
challenges in the workplace and that some employees may feel unappreciated and dissatisfied. We identify these attitudes and collaborate with our clients to find solutions for a more effective working environment."
Alper also advises clients in all stages of the product design process, including product review, development and review of warning labels and instructions, identification and evaluation of relevant regulations and standards, proactive risk and failure analysis, consumer product recalls, and litigation.
Alper, a world-class juggler who graduated from the University of Wisconsin--Madison with a Ph.D. in Industrial and Systems Engineering, is a published author of dozens of scientific papers related to human factors, safety protocol, and technology implementation. Dr. Alper has also been called on as an expert witness in cases dealing with failure-to-warn claims and human error.
For more information, contact Sam Alper, (608) 347-6405, or please visit www.processhf.com, or @processhf.