While carefully selecting employees can help prevent human resources issues, your small business might determine at a later point in time that you hired a staff member who just isn't a good fit anymore.
A number of issues may justify termination of an employee:
• Subpar performance
• Disruptive or abusive behavior
• Repetitive tardiness
• Excessive or unapproved absences
In some circumstances, a warning, coaching or amended responsibilities might correct the problem. Depending on the nature of the issue, however, you may find the best course of action is to part ways. Keeping employees on the payroll when they're not measuring up to expectations can thwart your business's growth, create a stressful working environment, and cause permanent damage to your business reputation with customers or vendors.
In most states, an employee may be fired "at will" -- at any time for any or no reason. However, there are limits and exceptions. For example, federal law prohibits employers from terminating employees for reasons of race, gender, age, religion, or a disability. Nor can you legally fire employees for complaining about illegal activities, health & safety violations, or discrimination and harassment in the workplace. Other exceptions may exist in your state as well.
According to SCORE mentor and human resources expert John Wojtecki, "Documentation is imperative. One must be consistent to document behavior, action, and results. Are there witnesses? Has there been a performance improvement plan developed and communicated to the employee? Make sure to have the employee sign that the plan has been communicated. It is always good to review with an attorney prior to the termination."
If you decide to terminate an employee, and possess the legal grounds, make sure to document your reasons, incidents that substantiate, and any disciplinary measures prior to the termination. Having this information on record will give the employee an understanding of your decision, and help protect you against any claims of discrimination.
Break the difficult news to the employee in a private setting with a witness present to observe the conversation. If you have concerns about the employee becoming violent, consider having security personnel nearby.
"In breaking the news to the employee, one should be straight and to the point," suggests Wojtecki. "There should always be a witness to the discussion. Upon termination, the employee should be escorted to their workstation to collect their possessions, and escorted to the exit."
Either during the meeting or in follow-up you are required to inform the employee of eligibility for unemployment and any applicable optional continuation of benefits (such as health insurance). Address any entitlement to accrued vacation pay or sick leave, outstanding commissions and bonuses, and not-yet-reimbursed company expenses.
Because of the potential legal ramifications when terminating an employee, make sure you do your research and consider consulting a human resources professional or attorney who can guide you. Also consider reaching out to your local SCORE chapter to talk with a mentor who can offer input, feedback, and guide you to knowledgeable resources within your community.
• Fox Valley SCORE provides free confidential mentoring to clients in 17 locations. The website is foxvalley.score.org.