ROSEMONT -- Wintrust Financial Corp. received the J.D. Power Award for ranking highest in the J.D. Power 2019 U.S. Retail Banking Satisfaction Study for the Midwest region.
The study is based on ratings responses from more than 84,000 retail banking customers on six factors. Wintrust Community Banks had a top score of "among the best" in five of the six factors in the study, including overall satisfaction, account opening, communication and advice, convenience, products and fees, and channel activities, which measures customer experience with transaction channels like in-person, websites and mobile. The company received "better than most" in the sixth category, problem resolution. On the study's 1,000-point scale, Wintrust scored 845.
Wintrust has received the recognition two out of the last three years.
The J.D. Power Award comes on the heels of other recognitions Wintrust has received recently, including the Chicago Tribune Top Workplaces Award for the fifth consecutive year; three Greenwich Excellence Awards from Greenwich Associates in the Middle Market Banking in the Midwest category; and the 2019 Forbes Best Banks in America list.